caption freeform

Policies

Website Privacy Policy
Website Terms of Use Policy
Online Utility Payment Policy
Online Employment Application Policy


CITY OF HIGHLAND PARK, ILLINOIS
WEBSITE PRIVACY POLICY

Your (“user”) use of the City of Highland Park’s website (“Website”) is provided subject to the privacy terms and conditions contained herein.  Please read these terms carefully as use of the Website constitutes acceptance of these terms and conditions.

1.         Purpose
The City of Highland Park (“City”) is committed to maintaining the online privacy of visitors to this Website to the extent permitted by law.  The City gathers information for security, management and statistical purposes and will not, without user’s consent, sell or share this information to any party, except in cases where it is legally obligated to disclose it, or if circumstances necessitate disclosure to protect the safety of user, the City’s staff or that of the public.

2.         Public Records
The Freedom of Information Act (“Act”) provides that information received by the City on the Website become public record, subject to disclosure under the Act.  Users who communicate through this Website are advised that all communications are public and cannot be held in confidence.  The City captures some user and browser information on the Website and may analyze the server logs to generate traffic reports that may list user origination address.  E-mail directed to the City, its officers or employees may be retained as part of the public record, and theses communications will be available through Act release requests.  Because of the public information nature of this Website, user should make no assumptions of privacy of any kind.

 3.         General information Collected
The City collects non-personal information about visits to the Website (i.e. dates, browser types, technical Internet protocol data) from user logs, and refers to it in summary form to identify trends.  The objective in tracking this type of information is to help make the Website more functional and practical for users.

The City uses software programs to create summary statistics which are used for such purposes as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. 

4.         Personal information Collected
The City collects personal information if a user voluntarily provides it.  During a visit to the Website, user may choose to participate in a survey, send email, or engage in an online transaction.  To complete a transaction, user may be asked to provide personal information such as name, address, phone number or credit card number.  The user always has the option to decline participation in any activity or transaction that requires personal information.  Opting out of a transaction will in no way affect user’s ability to browse, read or download general information provided on the Website.

The City contracts with third parties to offer Internet-related services, and will discloses personal information provided by user to third parties in order to complete a transaction or ensure protection and security of the services provided.  The personal information requested will be no more specific than if a user were engaged in the transaction by telephone or in-person.  In all cases, City strives to collect the minimum information necessary to comply with applicable law or provide the service requested.

5.         Financial Information
The user may have the option to transact business with the City on the Website, including making electronic payments for goods and services.  Such transactions are protected with appropriate industry standard practices, technological and other safeguards to protect financial and other sensitive data.  The City takes all reasonable precautions to safeguard the confidentiality of such information, but may not be held liable for any injury caused by the disclosure of such information, whether caused by security breach, accident, inadvertence, or any other act resulting in such disclosure.

6.         Security Measures
The City has taken steps to safeguard the integrity of user data and prevent unauthorized access to information it maintains, including authentication, monitoring, auditing, and encryption.  Security measures have been integrated into the design, implementation and day-to-day practices of the operating environment of the Website as part of its continuing commitment to risk management.  These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to systems and information, and provide reasonable protection of private information in the City’s possession.

Unauthorized attempts to upload information or change information on this Website are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

 

CITY OF HIGHLAND PARK, ILLINOIS
WEBSITE TERMS OF USE POLICY

Your use of City of Highland Park’s website (“Website”) is provided subject to the terms and conditions contained herein.  Please read these terms carefully as use of this Website constitutes acceptance of these terms and conditions.

 1.         Use and Content
City of Highland Park (“City”) provides its Website as an informational resource for public use, and strives to maintain the integrity of its Website with timely and accurate information, subject to periodic updates, revisions, deletions and additions without prior notice.

Content provided on this Website is gathered from many sources, subject to change at any time, and the City is not responsible for errors or omissions in the content, and makes no representations as to its accuracy, completeness or usefulness.  User is cautioned that charts or other graphics which appear on this Website may not be subject to accurate transmission in their entirety.

Where an official printed document differs from text which may be provided on this Website, the official printed document takes precedence.

The Illinois Freedom of Information Act (“Act”) provides that all messages received by the City on this Website become public records, subject to disclosure under the Act.  Users who communicate through this Website are advised that all communications are public information and cannot be held in confidence.  Furthermore, in accordance with its internal policies, the City may periodically monitor communications on this Website.

Commercial use of material contained on this Website is prohibited without prior written consent from the City.

2.         Copyright and Trademark Laws
The content and material available on this Website, including, but not limited to, graphics, logos, sounds, images, software, text and information (collectively, “Content”) are protected by copyrights, trademarks, servicemarks, patents or other proprietary rights or laws and may not be modified in any way.  By entering this Website, user acknowledges and agree that the Content is owned or licensed by the City or used by the City with permission, and may not be used by user without prior written approval.  Without in any way waiving any of the foregoing rights, user may download one copy of the material on this Website for personal, noncommercial home use only, provided no copyright, trademark or other proprietary notices are changed or deleted.  Content may not be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form without the City’s prior written consent.

Any other use of this Website without the prior written authorization of the City is prohibited.  The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.  The City and the holder of any other intellectual property rights in the Content do not grant any express or implied right to user under any copyrights, trademarks, servicemarks, patents, or trade secret information of the City.

All rights not expressly granted herein are reserved.  Any unauthorized use of the Content may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

3.         Hyperlinks
The City’s Website contains links to other companies and organizations that may be of interest to its users, and are maintained solely for the user’s information and convenience.  They are not referrals or endorsements.  Once a user links to another website, users must be aware that they are subject to the policies of that new site, and City does not control and cannot guarantee its relevance, timeliness, or accuracy.

The inclusion of links or pointers to particular items in hypertext is not intended to reflect their importance, nor is it intended to constitute approval or endorsement of any views expressed, or products or services offered.  The City makes no representation or warranty whatsoever regarding the completeness or accuracy of any websites linked directly or indirectly to its Website.

The City shall provide opportunities to place hyperlinks to such organizations that meet the criteria set forth below.  The opportunities provided hereby shall be strictly limited to placing, as applicable, either a link or address information related to the organization, and no organization may place any editorial content on the City’s Website.

The City places hyperlinks on its Website that are relevant to its mission and meet the following criteria:

  • Websites that promote industry and economic welfare within the City.
  • Websites owned and operated by newspapers of general circulation.
  • Websites owned and operated by local, state, federal government and educational agencies.
  • Websites owned and operated by utilities that serve the residents of the City.
  • Websites of organizations that receive financial support from the City.

Any requests for hyperlinks on this Website above must be brought to the City Council for approval.  Approval or disapproval may not be based on the political or religious affiliation of the organization.  Requests for hyperlink placement should be made in writing to the City of Highland Park, or by email to cityhp@cityhpil.com.

The City reserves the right to deny links to any website that contains obscene or objectionable material, and further reserves the right to remove hyperlinks, without notice, to websites that do not fulfill its criteria or that can be reliably accessed.

In order to avoid the appearance of the City endorsement of political content, hyperlinks shall not be made to sites that are associated with, sponsored by or serving a candidate for elected office, any political party or organization supporting or seeking to defeat any candidate for elective office or ballot proposal.

4.         Submissions
Any communications or material submitted by electronic mail or interactive form, including any data, questions, comments, suggestions or the like (“Submission”), even if encrypted, is, and will be treated as, non-confidential and non-proprietary.  Anything transmitted or submitted to the City may be edited, translated and reformatted, and used by the City or its affiliates at any time and for any purpose, including, without limitation, reproduction, disclosure, transmission, distribution, publication, broadcast and posting.  Furthermore, the City is free to use any ideas, concepts, know-how or techniques contained in any Submission for any purpose, including, without limitation, disseminating such information.  No compensation will be paid with respect to the use of a Submission.

By submitting, posting, uploading, inputting or providing any materials to the City, such person warrants and represent that he, she or it owns or otherwise control the rights to such Submission, and is granting all ownership rights in such Submission to the City, unless otherwise specified in writing.

For any Submission, such person grants the City, its affiliates and necessary sublicensees permission to use the Submission in connection with the operation of their businesses, including, without limitation, the rights to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, reformat and publish that person’s name in connection with the Submission. 

The City is under no obligation to post or use any Submission, and the City may remove any Submission at any time in its sole discretion without notice.

5.         Disclaimer - Liability
With respect to the Content, the City, its officers, employees, agents and assigns make no warranty, express or implied, including the warranties of merchantability or fitness for a particular purpose, and assume no legal liability or responsibility for the accuracy, completeness or usefulness of any information disclosed, nor does the City make any representation that the use of said information will not infringe privately owned rights.  The City, its officers, employees, agents and assigns will not be liable for any damage or injury caused by the use of this Website, including but not limited to failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, or on-line failure.  This Website may be temporarily unavailable from time to time due to maintenance or malfunction of computer equipment.

The user assumes all risks associated with the use of this Website, including those involving computer, software or data damage caused by any virus, software or other file which might be transmitted or activated via this Website or your access to it.

6.         Disclaimer - Endorsement
Any Website reference to any commercial product, process, service, trade name or trademark does not constitute or imply the City’s endorsement for its use.  The views and opinions of authors expressed on this Website do not necessarily state or reflect those of the City’s, and shall not be used for advertising or endorsement purposes.

The City does not review, sponsor or endorse any other websites linked to this Website, and will only provide links with related governmental websites, educational facilities located in the City, and City-based organizations which promote local businesses.

7.         Disclaimer - Legal Notice

Communications made through this Website shall in no way be deemed to constitute legal notice to the City or any of its agencies, officers, employees, agents or representatives with respect to any existing or potential claim or cause of action against the City or any of its agencies, officers, employees, agents or representatives, where notice to the City is required by any federal, state or local law, rule or regulation.

8.         Limitation of Liability
In no event shall the City, its officers, employees or agents be liable for any direct, indirect, consequential, special, incidental, or punitive damages, or any other damages, losses, costs, or other expenses of any kind whatsoever resulting from, caused by, or arising out of or in connection with this Website, its content or services, or any other cause whatsoever, including, without limitation, losses related to the inability to use the service, loss of data, loss of profits or any errors, omissions or defects in this Website content.

9.         Legal Action and Jurisdiction
By using this Website, user agrees that any legal action brought against the City, the City Council, its officers, employees, agents, attorneys or other representatives shall be governed by the laws of the State of Illinois without regard to its conflict of law provisions.  User further agrees to the exclusive jurisdiction and venue of the courts of Lake County, Illinois, in all disputes arising out of, or relating to, the use of this Website.  Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions contained in the above terms and conditions.

The City reserves the right to revise legal notices and disclaimers at any time and for any reason without notice or obligation, to any of the information contained on this Website.  By entering this Website, user acknowledges and agrees to be bound by any such revisions.  The City suggests periodically revisiting this policy to review these Terms of Use as amended from time to time.



CITY OF HIGHLAND PARK, ILLINOIS
ONLINE UTILITY PAYMENT POLICY 

Your (“user”) use of the City of Highland Park’s website (“Website”) for online utility payments (“Services”) is provided subject to the terms and conditions contained herein.  Please read these terms and conditions carefully as use of the Website and the Services constitutes user’s acceptance.

1.         General Information
The City of Highland Park (“City”) offers user the option to make online payments for water utility bills (“Bills”).  The Services are designed solely to allow user to view and pay Bills, and view account detail and transaction history.  Minors and users not expressly authorized to use the Services are expressly forbidden to use them.  User may not grant use of the Services or access password or code to any other person.

The Services are provided by the City on its Website, and user may not post any information, graphics or images containing any form of computer virus or active programming intended to damage, interfere with or alter the computers, operating systems, software or hardware of the Website or the City’s operating system.

2.         Disclaimer and Limitation of Liability
THE SERVICES ARE PROVIDED "AS IS" AND THE CITY MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AS TO THE MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, NON-INFRINGEMENT OR ANY OTHER WARRANTY, CONDITION, GUARANTY, OR REPRESENTATION.

USER’S USE OF THE SERVICES IS ENTIRELY AT USER’S SOLE RISK. THE CITY WILL NOT BE RESPONSIBLE TO USER OR ANY THIRD PARTIES FOR ANY DIRECT OR INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES USER MAY INCUR IN CONNECTION WITH THE SERVICES OR ANY OF THE DATA TRANSMITTED THROUGH OR RESIDING ON THE CITY’S SYSTEMS.

3.         Cookies
The Website uses "cookie" technology to identify and remember users and track how visitors use the Website.  The cookies are also compiled into statistical information on traffic patterns and used to assess Website efficiency.  When a user logs in, the user’s computer is given a cookie that allows the Website to deliver simple data to the user’s computer (i.e. request that the user store the information, and, in certain circumstances, return the information to the Website).  Because the City obtains sensitive financial information, this tracking is necessary for security and auditing purposes.

4.         Enrollment
Once user’s completed enrollment application is received by the City, it will undergo a certification process to confirm the information provided.  Should user’s application not pass the certification process (i.e. incorrect account numbers, transit routing number), user will be contacted and asked to provide corrected information.

The certification process takes approximately 30 days to complete. User will know that automatic payments have been instituted when user’s Bill states “AUTOMATIC PAYMENT - DO NOT PAY”. Until such time, user should continue to make Bill payments such notice is imprinted on the Bill.

5.         Account Information
All information provided by the user during the online registration process is stored, including the user's current IP address.

When user makes a credit card or electronic check payment through the Website, user’s credit card or bank account information is collected and stored in order for an authorized financial institution to process the payment.

The City may release account and other personal information to comply with any court order, or any federal, state or local law, rule or regulation.

6.         Changing Account Information
To change information about a user’s Bill account, including address, phone number or financial information, user must contact the City by calling 847-432-0800 or email at finance@cityhpil.com.  Account changes cannot be made online.

7.         Security
All communication between user’s web browser and the Website is encrypted using Secure Sockets Layer (“SSL”) technology, and user must use a web browser capable of using SSL for this security to take effect.

All communication regarding credit card numbers or bank account information transmitted by the City to a user’s authorized financial institution is encrypted using SSL technology.

Any stored payment information (credit card number or bank account number) is encrypted before being stored, and is always stored in an encrypted state.  The Website server is protected by a firewall to block unauthorized access to the City’s computer system.

8.         Record of Payment
User’s bank or credit card statement will reflect the amount and date of Bill payment, and user is expected to retain this record as proof of payment for future reference regarding Bills.  If a question arises regarding payment or if the amount on user’s statement differs from the Bill, user should notify City immediately upon receipt of the questioned statement.  User’s financial institution will advise user of his/her rights concerning such an error.

9.         Availability of Funds
The user is responsible for having sufficient funds in the account from which funds are drawn to pay the Bill.  All online payments returned for non-sufficient funds, incur a $50.00 NSF charge on all returned payments.  The user will also be subject to penalties for late payment.

10.       Termination of Services
User’s access to Services will remain in effect unless City receive written notice from user ten (10) days prior to the next scheduled billing date or until user’s Billing account is terminated.  Additionally, user should notify the City immediately if user closes the account.

11.       Bill Payment Date – Auto Pay
The Bill amount due from user will be debited from user’s bank account or charged to the user’s credit card account on the due date of the Bill.  If the due date falls on a week-end or holiday, the amount due will be debited or charged on the following business day.

12.       Legal Action and Jurisdiction
By using this Website and the Services, user agrees that any legal action brought against the City, the City Council, its officers, employees, agents, attorneys or other representatives shall be governed by the laws of the State of Illinois without regard to its conflict of law provisions.  User further agrees to the exclusive jurisdiction and venue of the courts of Lake County, Illinois, in all disputes arising out of, or relating to, the use of this Website.  Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions contained in the above terms and conditions.

The City reserves the right to revise legal notices and disclaimers at any time and for any reason without notice or obligation, to any of the information contained on the Website.  By entering the Website, user acknowledges and agrees to be bound by any such revisions.  The City suggests periodically revisiting this policy on the Website, as amended from time to time.