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Registration Process

With the transition to Highland Park’s new Citizen Self Service portal, users will need to register for a Tyler Portico account or log in with a public authentication service like, Google, Apple, Microsoft, or Facebook. 

If you are an existing user, all of your prior information will be retained after re-registering your account.  You should not need to re-link any information.

How to Register:

  • Go to the account login screen
  • From the account login page click “Log In”
  • This will redirect you to where you will have two options for account authentication.
    • Register for a new account with a valid email address or
    • Log in with one of the Community Access Services (Google, Apple, Microsoft, or Facebook)*
  • Register for a new account with a valid email address
  • Scroll towards the bottom of the page and click on “Sign up”
  • Enter your Email, Password, First Name, and Last Name
    • NOTE: There are password requirements that will display. This does not need to be the same as your email password.
      • At least 8 character(s)
      • At least 1 number(s)
      • At least 1 lowercase letter(s)
      • At least 2 uppercase letter(s)
      • Does not contain part of username
    • Click “Sign up” and a verification email will be sent from Community Access Identity <>
    • When you receive the verification email, open the message and click “Activate account”
    • Once activated, you will be directed to the User Profile page within Tyler Portico
    • Navigate back to the registration page and click Back to sign in
    • Log in with your new account
    • You will be automatically redirected back to the Citizen Self Service portal where you can click “Your Community History”
      your community history
    • On the next page please click “link to account” where you can use an existing invoice to complete this step.
      linked accounts

If you are a new user and do not see an option for “Linked Accounts,” please click “Citizen Self Service” from the menu on the left hand side of the page.  From here you can click “General Billing” to start the process for linking an account.

*NOTE: If you choose to sign in with one of the third-party services (Google, Apple, Microsoft or Facebook) you must always use that option to log in. When using a third-party service for authentication, you will not be able to change your password using Community Access Services.