Operations is one of the largest divisions within the department. The department responds to nearly 5,500 calls for service each year, over the 12.5 square miles, covering a population of about 35,000.
The Deputy Chief oversees operations with the assistance of three Battalion Chiefs. Each Battalion Chief manages a platoon, or shift, comprised of 15 sworn personnel.
The Battalion Chiefs coordinate daily staffing, logistics, training, and serves as the Incident Commander on large emergencies. Dispatch receives the 9-1-1 call and dispatches the appropriate apparatus to mitigate the crisis.
These personnel are all trained and certified firefighters and paramedics. All fire trucks, engines, and ambulances contain Advanced Life Support (ALS) equipment to perform life-saving emergency care.
The Highland Park Fire Department operates out of three stations. They respond to fires, medical emergencies, vehicle accidents, hazardous materials, urban search and rescue, and water rescue incidents 24 hours a day year-round.
Engine companies are staffed with a minimum of one company officer and one firefighter driver. The truck and squad companies maintain similar staffing. All department members are firefighter/paramedics, certified in advanced life support (ALS) care.