The Highland Park Fire Department works in conjunction with Glenview Public Safety Dispatch, located within the Highland Park Police Department. This dispatch center receives 9-1-1 calls and routes them to appropriate agencies (fire, police, or utilities).
Emergency Medical Dispatch (EMD) is a system that uses key questions to quickly prioritize medical emergencies. EMD provides step-by-step procedures to administer life-saving actions.
The emergency dispatch center receives calls 24/7, 365 days a year. These calls may vary in type and volume by each shift. One minute a dispatcher might provide instructions for Cardio Pulmonary Resuscitation (CPR). The next minute the dispatcher might answer a call for a fallen tree or a disabled automobile.
Citizens should not hesitate to call 9-1-1 to report any potential emergency. If uncertain, citizens can dial 9-1-1 if they cannot quickly locate the Fire Department’s non-emergency phone number.