For safety reasons, you should not allow an Installer to enter your home without an appointment that has been scheduled in advance. The City has run background checks on all installers in order to help maintain your safety. Should the contractor need inside access in order to install a customer's new water meter or MIU, you will be contacted via letter, door hanger or e-mail from Water Resources' Call Center staff. All installation team members will wear a Water Resources ID badge identifying each installer as a City of Highland Park outside contractor. The badge will also identify the installer as a meter or MIU installer. In addition, installers have also been issued a temporary City of Highland Park ID badge which has a blue background. Customers are urged not to let anyone into their home without a pre-scheduled appointment AND checking for the presence of the City of Highland Park ID badge. Should there be any doubt by a water customer about the validity of the installer's badge or identity, the customer can call Water Resources' Call Center staff at 800-355-7299 or the City's Public Works Department at 847.432.0807 to verify the installer's ID badge and identity.